BLOEMER, Johanna

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Full Name
BLOEMER, Johanna
Email
jose.bloemer@uhasselt.be
 
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Publications

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Date Issued:  [1995 TO 1999]

Results 1-20 of 23 (Search time: 0.005 seconds).

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Issue DateTitleContributor(s)TypeCat.
11999Customer loyalty in high and low involvement settings: the moderating impact of positive emotionsde Ruyter, K.; BLOEMER, JohannaJournal Contribution
21999The effects of satisfaction and involvement on loyaltyBLOEMER, Johanna; Kasper, J.D.P.Proceedings Paper
31999Customer loyalty in extended service settings: the interaction between satisfaction, value attainment and positive moodde Ruyter, J.C.; BLOEMER, JohannaJournal Contribution
41999Linking perceived service quality and behavioral intentions: a multi-dimensional perspective using structural equation modellingBLOEMER, Johanna; de Ruyter, J.C.; Wetzels, M.G.M.Journal Contribution
51998On the relationship between financial institutions image, quality, satisfaction and loyaltyBLOEMER, Johanna; de Ruyter, K.; Peeters, P.Journal Contribution
61998Identifying latent dissatisfied customers using association rules in customer satisfaction studiesBLOEMER, Johanna; BRIJS, Tom; SWINNEN, Gilbert; VANHOOF, KoenProceedings Paper
71998Using association rules in customer satisfaction studies to identify latent dissatisfied customersBLOEMER, Johanna; BRIJS, Tom; SWINNEN, Gilbert; VANHOOF, KoenJournal Contribution
81998On the relationship between store image, store satisfaction and store loyaltyBLOEMER, Johanna; de Ruyter, K.Journal Contribution
91998Brand choice commitment and involvementBLOEMER, JohannaJournal Contribution
101998Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales serviceBLOEMER, Johanna; Pauwels, K.Journal Contribution
111998Customer loyalty in a service settingBLOEMER, Johanna; de Ruyter, K.; Wetzels, M.Journal Contribution
121998On the relationship between perceived service quality, service loyalty and switching costsde Ruyter, K; Wetzels, M; BLOEMER, JohannaJournal Contribution
131997A case study in loyalty and satisfaction researchVANHOOF, Koen; BLOEMER, Johanna; Pauwels, K.Proceedings Paper
141997There is more to loyalty than just satisfaction: the effects of satisfaction and involvement on brand loyalty and dealer loyaltyBLOEMER, Johanna; Kasper, J.D.P.Journal Contribution
151997Merging service quality and service satisfaction - An empirical test of an integrative modelde Ruyter, K; BLOEMER, Johanna; Peeters, PJournal Contribution
161997Evaluating health care service quality: the moderating role of knowledgede Ruyter, K.; BLOEMER, JohannaJournal Contribution
171996It takes two to tango: customer loyalty in a service settingBLOEMER, Johanna; de Ruyter, K.; Wetzels, M.Proceedings Paper
181996Cultural closeness and its impact on internationalization strategies: some examples from the European retail industryKasper, J.D.P.; BLOEMER, JohannaProceedings Paper
191996On the relationship between perceived service quality and behavioral intentions: a corss-sectional perspectivede Ruyter, K.; Wetzels, M.; BLOEMER, JohannaProceedings Paper
201995On knowledge, manifest expectations and perceived service qualityBLOEMER, JohannaProceedings Paper
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