Corporate performance management in healthcare - case study: Mariaziekenhuis Noord-Limburg

Abstract

The last decades of the previous century the emphasis was on decision support systems (1970's), executive information systems (1980's) and business intelligence (1990's). However, the last decade the concept corporate performance management has emerged in the area of managing and improving the internal functioning of organizations, and is of great importance in this paper. Corporate performance management describes the processes, methodologies, metrics and systems needed to measure and manage the performance of an organization, and is about measuring performance and comparing these measurements to predefined standards. In the area of corporate performance management the Balanced Scorecard and the EFQM Excellence Model are probably the most well-known CPM instruments. Considering the increasing importance of services nowadays, corporate performance management in non-profit organizations and more specifically in healthcare organizations also becomes more important. Therefore a case study