Performance analysis of business processed through the use of process mining

Abstract

The goal of this master thesis is to present the methods that process mining provides and to analyze how they can be used for analyzing the performance of business processes. There are different plug-ins introduced by the ProM framework ' an open source software which supports the process mining techniques. These plug-ins support the mining and analysis of business processes. Some of them are presented in details in this thesis and are used for the performance evaluation of a process occurring in a real life organization. A case study in a communication company is presented to reveal the abilities of the framework to monitor and give opportunity for development of processes.