STREUKENS, Sandra

Full Name
STREUKENS, Sandra
Email
sandra.streukens@uhasselt.be
 
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Publications

Results 61-69 of 69 (Search time: 0.007 seconds).

Issue DateTitleContributor(s)TypeCat.
612010Towards more effective service management decision making: design and application of an optimization model in a frontline employee management contextSTREUKENS, Sandra; de Ruyter, Ko; van Hoesel, Stan; de Jong, AdPreprintO
622009The adoption of technology-based customer complainingAndreassen, Tor W.; STREUKENS, SandraWorking PaperR2
632009Frontline employees’ personality traits: customer preferences and the homophily effectSTREUKENS, Sandra; Andreassen, Tor W.Working PaperR2
642009Customer self-efficacy in self-service technology: assessing between- and within-person differencesvan Beuningen, Jacqueline; de Ruyter, Ko; Wetzels, Martin; STREUKENS, SandraJournal ContributionA1
652009Frontline employees’ personality traits: customer preferences and the homophily effectSTREUKENS, Sandra; Andreassen, Tor W.Proceedings PaperC1
662009Service innovations and electronic word-of-mouth: is it worth listening to?Andreassen, Tor W.; STREUKENS, SandraJournal ContributionA1
672009The Effect of Mating Cues on Ad Preference from the Perspective of Evolutionary PsychologyFREDERICKX, Marieke; JANSSENS, Wim; STREUKENS, Sandra; GRAMMENS, Dieter; VYNCKE, PatrickProceedings PaperC2
682008Towards more effective service management decision making: Design and application of an optimization framework in a frontline employee management contextSTREUKENS, SandraPreprintO
692008Return on Services: Het Optimaliseren van Investeringen in KlanttevredenheidSTREUKENS, SandraConference MaterialC2