STREUKENS, Sandra

Full Name
STREUKENS, Sandra
Email
sandra.streukens@uhasselt.be
 
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Publications

Results 1-20 of 54 (Search time: 0.005 seconds).

Issue DateTitleContributor(s)TypeCat.
12022To serve and protect: a typology of service robots and their role in physically safe servicesSchepers , Jeroen; STREUKENS, SandraJournal ContributionA1
22021An inductive study on person-centricity in the hospital sector: insights from the provider sideVerleye, Katrien; PIPERS, Ellen; LEROI-WERELDS, Sara; STREUKENS, SandraConference MaterialC2
32020Investigating entrepreneurial use of intuition and rationality in decision-making: a QCA approachGrössler, Andreas; VAN RIEL, Allard; Gani, Ariel N.; STREUKENS, SandraBook SectionB2
42019The value of psychological capital for customer participation managementLEROI-WERELDS, Sara; STREUKENS, SandraProceedings PaperC2
52019Boosting customer engagement through gamification: A customer engagement marketing approachVAN RIEL, Allard; NOVIKOVA, Daria; LEROI-WERELDS, Sara; STREUKENS, SandraBook SectionB2
62019TOWARD A CONSUMER-BASED FRAMEWORK FOR BALANCING TOUCH AND TECH IN SERVICE INTERACTIONSHOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, SandraConference MaterialC2
72018Understanding and supporting the value of gamification for the user: A service theory perspectiveLEROI-WERELDS, Sara; STREUKENS, SandraProceedings PaperC1
82018Toward a Consumer-Based Framework of Frontline Service BehaviorsHOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, SandraConference MaterialC2
92017Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?Gronroos, Christian; Van Vaerenbergh, Yves; LEROI-WERELDS, Sara; STREUKENS, SandraJournal ContributionA1
102017Dealing with Nonlinearity in Importance-Performance Map Analysis (IPMA): An Integrative Framework in a PLS-SEM ContextLEROI-WERELDS, Sara; WILLEMS, Kim; STREUKENS, SandraBook SectionB2
112016Going beyond the service exchange: Employees’ perceived value of an engagement platform.LEROI-WERELDS, Sara; STREUKENS, SandraProceedings PaperC2
122016What drives the intention to complain?Andreassen, Tor Wallin; Lervik-Olsen, Line; STREUKENS, SandraJournal ContributionA1
132016Going beyond the service exchange: Investigating an engagement platform for customer learning.LEROI-WERELDS, Sara; STREUKENS, SandraProceedings PaperC1
142016Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap resultsLEROI-WERELDS, Sara; STREUKENS, SandraJournal ContributionA1
152016What to Diffuse in a Gender-Specific Store? The Effect of Male and Female Scents on Customer Value and BehaviorDOUCE, Lieve; JANSSENS, Wim; LEROI-WERELDS, Sara; STREUKENS, SandraJournal ContributionA1
162016PLS FAC-SEM: an illustrated step-by-step guideline to obtain a unique insight in factorial dataLEROI-WERELDS, Sara; STREUKENS, SandraJournal ContributionA1
172015Going beyond the service exchange: Investigating an engagement platform for customer learningLEROI-WERELDS, Sara; STREUKENS, SandraProceedings PaperC2
182015Does communicating the customer's resource integrating role improve or diminish advertising effectiveness?Van Vaerenbergh, Yves; LEROI-WERELDS, Sara; STREUKENS, SandraProceedings PaperC2
192014Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical studySWINNEN, Gilbert; LEROI-WERELDS, Sara; STREUKENS, Sandra; Brady, Michael K.Journal ContributionA1
202014Frontline employees and performance: optimizing the frontline, maximizing the bottom lineAndreassen, Tor W.; STREUKENS, SandraBook SectionB2