STREUKENS, Sandra

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STREUKENS, Sandra
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sandra.streukens@uhasselt.be
 
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Publications

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Author:  Andreassen, Tor W.

Results 1-9 of 9 (Search time: 0.004 seconds).

Issue DateTitleContributor(s)TypeCat.
12014Frontline employees and performance: optimizing the frontline, maximizing the bottom lineAndreassen, Tor W.; STREUKENS, SandraBook SectionB2
22013Customer Preferences for Frontline Employee Traits: Homophily and Heterophily EffectsSTREUKENS, Sandra; Andreassen, Tor W.Journal ContributionA1
32013Online complaining: understanding the adoption process and the role of individual and situational characteristicsSTREUKENS, Sandra; Andreassen, Tor W.Journal ContributionA1
42012When less is more: Novice and Expert Assessments of Perceived Health Care QualityAndreassen, Tor W.; STREUKENS, Sandra; McColl-Kennedy, JanetConference MaterialC2
52011Understanding effective complaint management in greater detail: Justice as a formative construct in a dual-sequence modelSTREUKENS, Sandra; Andreassen, Tor W.; Olsen, Line L.Proceedings PaperC2
62009Frontline employees’ personality traits: customer preferences and the homophily effectSTREUKENS, Sandra; Andreassen, Tor W.Proceedings PaperC1
72009Service innovations and electronic word-of-mouth: is it worth listening to?Andreassen, Tor W.; STREUKENS, SandraJournal ContributionA1
82009Frontline employees’ personality traits: customer preferences and the homophily effectSTREUKENS, Sandra; Andreassen, Tor W.Working PaperR2
92009The adoption of technology-based customer complainingAndreassen, Tor W.; STREUKENS, SandraWorking PaperR2