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http://hdl.handle.net/1942/11950
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DC Field | Value | Language |
---|---|---|
dc.contributor.author | STREUKENS, Sandra | - |
dc.contributor.author | Andreassen, Tor W. | - |
dc.contributor.author | Olsen, Line L. | - |
dc.date.accessioned | 2011-05-17T14:08:58Z | - |
dc.date.available | WITHHELD_THREE_MONTHS | - |
dc.date.available | 2011-05-17T14:08:58Z | - |
dc.date.issued | 2011 | - |
dc.identifier.citation | Proceedings of QUIS12. | - |
dc.identifier.isbn | 9780578084572 | - |
dc.identifier.uri | http://hdl.handle.net/1942/11950 | - |
dc.description.abstract | The current study models perceived justice with complaint handling as a formative construct and assesses its consequences in terms of both cognitive and affective outcomes (i.e. dual processes). The results of the empirical study provide an in-depth understanding how to design truly effective complaint management strategies. | - |
dc.language.iso | en | - |
dc.subject.other | Complaint management, Justice, Dual-sequence model | - |
dc.title | Understanding effective complaint management in greater detail: Justice as a formative construct in a dual-sequence model | - |
dc.type | Proceedings Paper | - |
local.bibliographicCitation.conferencename | QUIS12 | - |
local.bibliographicCitation.conferenceplace | Ithaca, NY 2-5 June 2011 | - |
dc.identifier.epage | 3 | - |
dc.identifier.spage | 1 | - |
local.format.pages | 3 | - |
local.bibliographicCitation.jcat | C2 | - |
dc.description.notes | Proceedings will be made available at the actual conference 2-5 June 2011. | - |
local.type.refereed | Refereed | - |
local.type.specified | Abstract | - |
dc.bibliographicCitation.oldjcat | A5 | - |
local.bibliographicCitation.btitle | Proceedings of QUIS12 | - |
item.accessRights | Open Access | - |
item.fullcitation | STREUKENS, Sandra; Andreassen, Tor W. & Olsen, Line L. (2011) Understanding effective complaint management in greater detail: Justice as a formative construct in a dual-sequence model. In: Proceedings of QUIS12.. | - |
item.contributor | STREUKENS, Sandra | - |
item.contributor | Andreassen, Tor W. | - |
item.contributor | Olsen, Line L. | - |
item.fulltext | With Fulltext | - |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
QUIS 12 Streukens et al.doc | 62 kB | Microsoft Word | View/Open |
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