Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/11950
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dc.contributor.authorSTREUKENS, Sandra-
dc.contributor.authorAndreassen, Tor W.-
dc.contributor.authorOlsen, Line L.-
dc.date.accessioned2011-05-17T14:08:58Z-
dc.date.availableWITHHELD_THREE_MONTHS-
dc.date.available2011-05-17T14:08:58Z-
dc.date.issued2011-
dc.identifier.citationProceedings of QUIS12.-
dc.identifier.isbn9780578084572-
dc.identifier.urihttp://hdl.handle.net/1942/11950-
dc.description.abstractThe current study models perceived justice with complaint handling as a formative construct and assesses its consequences in terms of both cognitive and affective outcomes (i.e. dual processes). The results of the empirical study provide an in-depth understanding how to design truly effective complaint management strategies.-
dc.language.isoen-
dc.subject.otherComplaint management, Justice, Dual-sequence model-
dc.titleUnderstanding effective complaint management in greater detail: Justice as a formative construct in a dual-sequence model-
dc.typeProceedings Paper-
local.bibliographicCitation.conferencenameQUIS12-
local.bibliographicCitation.conferenceplaceIthaca, NY 2-5 June 2011-
dc.identifier.epage3-
dc.identifier.spage1-
local.format.pages3-
local.bibliographicCitation.jcatC2-
dc.description.notesProceedings will be made available at the actual conference 2-5 June 2011.-
local.type.refereedRefereed-
local.type.specifiedAbstract-
dc.bibliographicCitation.oldjcatA5-
local.bibliographicCitation.btitleProceedings of QUIS12-
item.fulltextWith Fulltext-
item.accessRightsOpen Access-
item.contributorAndreassen, Tor W.-
item.contributorOlsen, Line L.-
item.contributorSTREUKENS, Sandra-
item.fullcitationSTREUKENS, Sandra; Andreassen, Tor W. & Olsen, Line L. (2011) Understanding effective complaint management in greater detail: Justice as a formative construct in a dual-sequence model. In: Proceedings of QUIS12..-
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