Success factors of a networked government: learning from Thai Health Promotion Foundation

Abstract

The paper is based on the study sponsored by the Office of the Public sector Development Commission (OPDC). It aims to identify the critical success factors for an effective networked government. The network concept represents a new way for a public agency to work with its stakeholders. The organisation under study is Thai Health Promotion Foundation (THPF) with the focus on its road accidents prevention campaign during the New Year. This campaign has drastically reduced road accidents. The success factors included network design, clarity of roles and responsibilities, and knowledge management. An international expert, Mr. William Eggers, also helped verify these findings.