The EFQM self-assessment model in performance management

Abstract

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. In performance management a new category of systems and processes have been setup linked with the need to integrate strategy and key indicators of performance into management processes, and to exploit technology to improve monitoring, management reporting, and decisionmaking. Starting from the EFQM model we identified critical performance indicators that will result in improving business performance on the path to excellence. We developed a tool SCAN consisting of questions about 42 aspects. We developed a system SCANA reporting over the answers of the management team.