European Self-Evaluation Tool for eLearning: An on-going focus on Quality and Customer's Needs

Abstract

Questioning customers and using their evaluation to improve quality is one of the nine pillars of the EFQM model of excellence. Processing the answers obtained by the results of customers’ self-evaluation questionnaires enables the provider to enhance the quality of the products on offer. In other words, making good use of good evaluation questionnaires leads to better quality. In order to promote Quality in e-learning provision and offer the e-learning designers adequate means to reach it, the SEVAQ project consortium has adopted a threefold goal: • produce a multifunctional, multilingual European tool to help the various stakeholders interested in evaluation of e-learning provision to design sound and comprehensive evaluation questionnaires to be applied to their learners • support the processes of the application of the self-evaluation questionnaire to the target group of learners • help in the translation of the results gained from the questionnaires into improved processes and/or resources, so that the overall quality of the e-learning provision is continuously improved.