Introducing Technology in Museums: How to Start?

Abstract

We present a conceptual reference framework to make informed decisions on designing mobile technology for museum environments. Our framework strives for enhancing the visitor experience, whilst not loosing sight of the museum’s message and values. Four dimensions of context have proven to be indispensable for conceiving the most appropriate solutions for a specific cultural heritage site: mobility, personalisation, interaction with the environment and social interactions. We believe the community can benefit from this reference framework and the visual depiction we present here, as a tool that conveys high-level design choices and to validate resulting designs with respect to these choices.