ICT Experience Prototyping in practice: Artefact Transitions

Abstract

User-Centered Design (UCD) is proposed in literature as an ideal engineering method to guarantee the usability of interactive systems. In practice, however, most enterprises are rather sceptical about the benefits of UCD for in-house or outsourced developments, e.g. due to perceived complexity, duration and cost of the UCD approaches. In this paper, we describe the actual lessons learnt after collaboration with companies, where these correspond to UCD promises, and which methodological gaps we discovered when carrying out the experience prototyping cases