The use of process mining in a business process simulation context: overview and challenges

Abstract

This paper focuses on the potential of process mining to support the construction of business process simulation (BPS) models. To date, research efforts are scarce and have a rather conceptual nature. Moreover, publications fail to explicit the complex internal structure of a simulation model. The current paper outlines the general structure of a BPS model. Building on these foundations, modeling tasks for the main components of a BPS model are identified. Moreover, the potential value of process mining and the state of the art in literature are discussed. Consequently, a multitude of promising research challenges are identified. In this sense, the current paper can guide future research on the use of process mining in a BPS context.