An exploration and analysis of the building permit application process in five Dutch municipalities

Abstract

Similar to other service processes, the process for handling building permit applications is rather unstructured and complex. The goal of this report is to gain insight in the real-life event logs that are provided by five Dutch municipalities as part of the Business Process Intelligence Challenge 2015. Due to the absence of metadata or access to expert knowledge, the PDM methodology is applied to conduct a process analysis. Consequently, three types of analyses are conducted: (i) a control-flow analysis, (ii) a performance analysis and (iii) a role analysis.