Please use this identifier to cite or link to this item:
http://hdl.handle.net/1942/19119
Title: | An exploration and analysis of the building permit application process in five Dutch municipalities | Authors: | MARTIN, Niels JANSSENSWILLEN, Gert JOUCK, Toon SWENNEN, Marijke HOSSEINPOUR, Mehrnush MASOUMIGOUDARZI, Farahnaz |
Issue Date: | 2015 | Abstract: | Similar to other service processes, the process for handling building permit applications is rather unstructured and complex. The goal of this report is to gain insight in the real-life event logs that are provided by five Dutch municipalities as part of the Business Process Intelligence Challenge 2015. Due to the absence of metadata or access to expert knowledge, the PDM methodology is applied to conduct a process analysis. Consequently, three types of analyses are conducted: (i) a control-flow analysis, (ii) a performance analysis and (iii) a role analysis. | Keywords: | process mining; event log; process diagnostics; control-flow analysis; performance analysis; role analysis | Document URI: | http://hdl.handle.net/1942/19119 | Link to publication/dataset: | https://www.win.tue.nl/bpi/lib/exe/fetch.php?media=2015:bpic2015_paper_6.pdf | Category: | R2 | Type: | Research Report |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
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bpic2015_paper_6.pdf | 1.12 MB | Adobe PDF | View/Open |
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