Please use this identifier to cite or link to this item:
http://hdl.handle.net/1942/25910
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | SAM, Enoch | - |
dc.contributor.author | Hamidu, Osmanu | - |
dc.contributor.author | DANIELS, Stijn | - |
dc.date.accessioned | 2018-04-16T12:36:07Z | - |
dc.date.available | 2018-04-16T12:36:07Z | - |
dc.date.issued | 2018 | - |
dc.identifier.citation | Case studies on transport policy (Print), 6(1), p. 25-31 | - |
dc.identifier.issn | 2213-624X | - |
dc.identifier.uri | http://hdl.handle.net/1942/25910 | - |
dc.description.abstract | Encouraging public transport use implies the need to make it attractive to commuters through regular service quality evaluation and modification. Understanding user expectations of public transport are thus valuable, and the evaluations/perceptions are a useful way to gauge the performance of the public transport for core users. Using the SERVQUAL methodology, this study sought to analyse the core public bus transport users’ service quality expectations and perceptions, and its effect on overall satisfaction with public bus transport services in Kumasi. Surveying more than 100 public transport users, the study results are illustrated in the case of Kumasi and are discussed to guide possible bus service quality improvements in the city. Data were analysed using the paired-samples t-test and standard multiple regression techniques. The study findings revealed vast differences between public bus transport service quality expectations and perceptions and a general dissatisfaction with the bus service delivery in the city. The bus service reliability and responsiveness were key to explaining the bus service quality in the city. On the basis of the study findings and international best practices, a number of recommendations were made for the transport operators and the city officials. | - |
dc.language.iso | en | - |
dc.rights | © 2017 World Conference on Transport Research Society. Published by Elsevier Ltd. All rights reserved. | - |
dc.subject.other | public bus transport; core users; service quality expectations and perceptions; satisfaction; service quality modification | - |
dc.title | SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives | - |
dc.type | Journal Contribution | - |
dc.identifier.epage | 31 | - |
dc.identifier.issue | 1 | - |
dc.identifier.spage | 25 | - |
dc.identifier.volume | 6 | - |
local.bibliographicCitation.jcat | A1 | - |
local.type.refereed | Refereed | - |
local.type.specified | Article | - |
local.class | dsPublValOverrule/author_version_not_expected | - |
dc.identifier.doi | 10.1016/j.cstp.2017.12.004 | - |
dc.identifier.isi | 000427444400004 | - |
item.accessRights | Restricted Access | - |
item.contributor | SAM, Enoch | - |
item.contributor | Hamidu, Osmanu | - |
item.contributor | DANIELS, Stijn | - |
item.fullcitation | SAM, Enoch; Hamidu, Osmanu & DANIELS, Stijn (2018) SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives. In: Case studies on transport policy (Print), 6(1), p. 25-31. | - |
item.validation | vabb 2020 | - |
item.fulltext | With Fulltext | - |
crisitem.journal.issn | 2213-624X | - |
crisitem.journal.eissn | 2213-6258 | - |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
pagination_CSTP_219.pdf Restricted Access | Published version | 1.07 MB | Adobe PDF | View/Open Request a copy |
SCOPUSTM
Citations
19
checked on Sep 7, 2020
WEB OF SCIENCETM
Citations
59
checked on Dec 17, 2023
Page view(s)
70
checked on Sep 7, 2022
Download(s)
50
checked on Sep 7, 2022
Google ScholarTM
Check
Altmetric
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.