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Title: Intraorganizational Communication and Job Satisfaction Among Flemish Hospital Nurses: An Exploratory Multicenter Study
Authors: Vermeir, Peter
Downs, Cal
Degroote, Sophie
VANDIJCK, Dominique 
Tobback, Els
Delesie, Liesbeth
Mariman, An
De Veugele, Myriam
Verhaeghe, Rik
Cambre, Bart
Vogelaers, Dirk
Issue Date: 2018
Source: WORKPLACE HEALTH & SAFETY, 66(1), p. 16-23
Abstract: Intraorganizational communication affects job satisfaction and turnover. The goal of this study was to explore relationships between communication and job satisfaction, intention to leave, and burnout among Flemish hospital nurses. A multicenter questionnaire study was conducted in three hospitals using the Communication Satisfaction Questionnaire, the Turnover Intention subscale of the Questionnaire on the Experience and Evaluation of Work, and the Maslach Burnout Inventory. A visual analog scale measured job satisfaction. The mean job satisfaction score was 7.49/10 (+/- 1.43). Almost 7% of nurse participants (93/1,355) reported a high intent to leave, and 2.9% of the respondents (41/1,454) had a score indicative of burnout. All dimensions of communication were associated with job satisfaction. A low score on any dimension of communication satisfaction, except Relationship With Employees, was associated with higher intent to leave and burnout. Study findings support the need for management interventions to enhance efficient communication and ensure high-quality care and patient safety.
Notes: [Vermeir, Peter; Degroote, Sophie; Vandijck, Dominique; Tobback, Els; Delesie, Liesbeth; Mariman, An; Vogelaers, Dirk] Ghent Univ Hosp, Ghent, Belgium. [Vermeir, Peter; Degroote, Sophie; Vandijck, Dominique; Mariman, An; De Veugele, Myriam; Verhaeghe, Rik; Vogelaers, Dirk] Univ Ghent, Ghent, Belgium. [Downs, Cal] Univ Kansas, Lawrence, KS 66045 USA. [Vandijck, Dominique] Hasselt Univ, Hasselt, Belgium. [Cambre, Bart] Antwerp Management Sch AMS, Antwerp, Belgium.
Keywords: communication satisfaction; job satisfaction; nursing; turnover intention; burnout; patient safety;communication satisfaction; job satisfaction; nursing; turnover intention; burnout; patient safety
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ISSN: 2165-0799
e-ISSN: 2165-0969
DOI: 10.1177/2165079917703411
ISI #: 000419150900005
Rights: Copyright © 2018 The Author(s)
Category: A1
Type: Journal Contribution
Validations: ecoom 2019
Appears in Collections:Research publications

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