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http://hdl.handle.net/1942/26579
Title: | Intraorganizational Communication and Job Satisfaction Among Flemish Hospital Nurses: An Exploratory Multicenter Study | Authors: | Vermeir, Peter Downs, Cal Degroote, Sophie VANDIJCK, Dominique TOBBACK, Els Delesie, Liesbeth Mariman, An De Veugele, Myriam Verhaeghe, Rik Cambre, Bart Vogelaers, Dirk |
Issue Date: | 2018 | Publisher: | SAGE PUBLICATIONS INC | Source: | WORKPLACE HEALTH & SAFETY, 66(1), p. 16-23 | Abstract: | Intraorganizational communication affects job satisfaction and turnover. The goal of this study was to explore relationships between communication and job satisfaction, intention to leave, and burnout among Flemish hospital nurses. A multicenter questionnaire study was conducted in three hospitals using the Communication Satisfaction Questionnaire, the Turnover Intention subscale of the Questionnaire on the Experience and Evaluation of Work, and the Maslach Burnout Inventory. A visual analog scale measured job satisfaction. The mean job satisfaction score was 7.49/10 (+/- 1.43). Almost 7% of nurse participants (93/1,355) reported a high intent to leave, and 2.9% of the respondents (41/1,454) had a score indicative of burnout. All dimensions of communication were associated with job satisfaction. A low score on any dimension of communication satisfaction, except Relationship With Employees, was associated with higher intent to leave and burnout. Study findings support the need for management interventions to enhance efficient communication and ensure high-quality care and patient safety. | Notes: | [Vermeir, Peter; Degroote, Sophie; Vandijck, Dominique; Tobback, Els; Delesie, Liesbeth; Mariman, An; Vogelaers, Dirk] Ghent Univ Hosp, Ghent, Belgium. [Vermeir, Peter; Degroote, Sophie; Vandijck, Dominique; Mariman, An; De Veugele, Myriam; Verhaeghe, Rik; Vogelaers, Dirk] Univ Ghent, Ghent, Belgium. [Downs, Cal] Univ Kansas, Lawrence, KS 66045 USA. [Vandijck, Dominique] Hasselt Univ, Hasselt, Belgium. [Cambre, Bart] Antwerp Management Sch AMS, Antwerp, Belgium. | Keywords: | communication satisfaction; job satisfaction; nursing; turnover intention; burnout; patient safety;communication satisfaction; job satisfaction; nursing; turnover intention; burnout; patient safety | Document URI: | http://hdl.handle.net/1942/26579 | ISSN: | 2165-0799 | e-ISSN: | 2165-0969 | DOI: | 10.1177/2165079917703411 | ISI #: | 000419150900005 | Rights: | Copyright © 2018 The Author(s) | Category: | A1 | Type: | Journal Contribution | Validations: | ecoom 2019 |
Appears in Collections: | Research publications |
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