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http://hdl.handle.net/1942/27498
Title: | Using an integrated order picking-vehicle routing problem to study the impact of delivery time windows in e-commerce | Authors: | RAMAEKERS, Katrien CARIS, An MOONS, Stef VAN GILS, Teun |
Issue Date: | 2018 | Source: | European Transport Research Review, 10 (Art N° 56) | Abstract: | European e-commerce sales are increasing every year. Nowadays, customers buy more frequently online in smallerquantities. Handling this large amount of customer orders puts the logistic activities of the supply chain underpressure. At the same time, customers have high expectations concerning the delivery of their online purchase. Inorder to meet these expectations at low cost, B2C e-commerce companies have to reconsider their logisticactivities. Instead of optimizing every single process of the supply chain, related problems need to be tackledsimultaneously. In the integrated order picking-vehicle routing problem(I-OP-VRP), picking lists and vehicle routesare determined simultaneously. One possibility to meet the high expectations of customers is to allow customers tochoose the time window in which they want to be delivered. However, the more customers select a time windowduring the purchasing process, the higher the total costs for the B2C e-commerce company since the company hasless flexibility to construct their delivery routes. To cover the cost increase, e-commerce companies often onlyprovide this service at an additional cost. The objective of this paper is to estimate the additional cost of allowingcustomers to choose a preferred delivery time window using the integrated order picking-vehicle routing problem.An experimental design is set up to investigate this service cost under varying circumstances depending oncustomer characteristics, time window characteristics and operator size. Based on the results of the ANOVA it canbe concluded that the investigated factors have a significant influence on the additional cost of allowing customersto select a delivery time window. | Notes: | Ramaekers, K (reprint author), Hasselt Univ, Res Grp Logist, Agoralaan,Bldg D, B-3590 Diepenbeek, Belgium. katrien.ramaekers@uhasselt.be | Keywords: | order picking; vehicle routing; e-commerce; delivery time windows; pricing | Document URI: | http://hdl.handle.net/1942/27498 | ISSN: | 1867-0717 | e-ISSN: | 1866-8887 | DOI: | 10.1186/s12544-018-0333-5 | ISI #: | 000452160400001 | Rights: | © The Author(s). 2018 Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. | Category: | A1 | Type: | Journal Contribution | Validations: | ecoom 2019 |
Appears in Collections: | Research publications |
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Ramaekers_et_al-2018-European_Transport_Research_Review.pdf | Published version | 927.06 kB | Adobe PDF | View/Open |
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