Please use this identifier to cite or link to this item:
http://hdl.handle.net/1942/28393| Title: | Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Patients to Enhance Service Convenience and Customer Intimacy | Authors: | MARTENS, Carmen Delcourt, Cécile HERSSENS, Jasmien |
Issue Date: | 2018 | Source: | 5th Belgian Service Research Day, Namur, 27/04/2018 | Keywords: | Healthscape ; customer intimacy ; Universal design | Document URI: | http://hdl.handle.net/1942/28393 | Category: | C2 | Type: | Conference Material |
| Appears in Collections: | Research publications |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Presentation_Namur_Martens, Delcourt, Herssens_3.pdf Restricted Access | Conference material | 1.88 MB | Adobe PDF | View/Open Request a copy |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.