Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/29823
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dc.contributor.authorMADSEN, Signe-
dc.contributor.authorPETERMANS, Ann-
dc.date.accessioned2019-10-23T09:00:26Z-
dc.date.available2019-10-23T09:00:26Z-
dc.date.issued2020-
dc.identifier.citationJournal of Retailing and Consumer Services, 55 (Art N° 101884)-
dc.identifier.issn0969-6989-
dc.identifier.urihttp://hdl.handle.net/1942/29823-
dc.description.abstractThis research aims at demonstrating how retail designers through empathic interviewing and listening to the story that retailers tell about their retail concept, can program the retail design task, identify inconsistencies not thought of using the “retail design thematic map” developed and give better advice to retailers. Using independent retail as case, the article sheds light on the empathic interview as method, strengthens retail design as a relevant discipline for retail strategy, and clarifies the role of emotion in the client – retailer relation regarding strategizing.-
dc.language.isoen-
dc.publisherELSEVIER SCI LTD-
dc.rights2019 Elsevier Ltd. All rights reserved.-
dc.subject.otherRetail design-
dc.subject.otherDesign process-
dc.subject.otherEmphatic interview-
dc.subject.otherCoping strategies-
dc.subject.otherStrategy-as-Practice-
dc.subject.otherLife-mode-
dc.titleDesigning retail-Unravelling coping strategies through emphatic interviewing owner managers.-
dc.typeJournal Contribution-
dc.identifier.volume55-
local.format.pages11-
local.bibliographicCitation.jcatA1-
local.publisher.placeTHE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND-
local.type.refereedRefereed-
local.type.specifiedArticle-
local.bibliographicCitation.artnr101884-
dc.identifier.doi10.1016/j.jretconser.2019.101884-
dc.identifier.isiWOS:000541165700010-
dc.identifier.urlhttps://www.sciencedirect.com/science/article/pii/S0969698919300475-
dc.identifier.eissn1873-1384-
local.provider.typeCrossRef-
local.uhasselt.uhpubyes-
local.uhasselt.internationalyes-
item.validationecoom 2021-
item.fulltextWith Fulltext-
item.contributorMADSEN, Signe-
item.contributorPETERMANS, Ann-
item.fullcitationMADSEN, Signe & PETERMANS, Ann (2020) Designing retail-Unravelling coping strategies through emphatic interviewing owner managers.. In: Journal of Retailing and Consumer Services, 55 (Art N° 101884).-
item.accessRightsOpen Access-
crisitem.journal.issn0969-6989-
crisitem.journal.eissn1873-1384-
Appears in Collections:Research publications
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