Does Job Satisfaction Influence the Productivity of Ride-Sourcing Drivers? A Hierarchical Structural Equation Modelling Approach for the Case of Bandung City Ride-Sourcing Drivers

Abstract

With various benefits being offered by ride-sourcing companies, Indonesian cities have experienced a substantial increase in the number of ride-sourcing drivers in the past five years. However, with tense working conditions, there is a question as to how drivers perceive their work satisfaction and how this satisfaction influences their productivity. This study aims to investigate the factors that influence ride-sourcing drivers' job satisfaction and productivity. For this purpose, a questionnaire was distributed to ride-sourcing drivers in 2019 and analysed using hierarchical structural equation modelling (SEM). Wage competitiveness and financial safety are found to be appreciated the most by ride-sourcing drivers, while undertaking multiple jobs tends to be associated with low satisfaction. Satisfaction is also found to positively influence trip productivity. Drivers who perceive themselves as being exposed to health and safety risks tend to have lower satisfaction.</p>