Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/36284
Title: Exploring and Evaluating Patient Safety Culture in a Community-Based Primary Care Setting
Authors: DESMEDT, Melissa 
BERGS, Jochen 
Willaert, Benjamin
SCHROOTEN, Ward 
VLAYEN, Annemie 
HELLINGS, Johan 
CLAES, Neree 
VANDIJCK, Dominique 
Issue Date: 2021
Publisher: LIPPINCOTT WILLIAMS & WILKINS
Source: JOURNAL OF PATIENT SAFETY, 17 (8) , p. E1216 -E1222
Abstract: Objectives: The primary aim was to measure patient safety culture in two home care services in Belgium (Flanders). In addition, variability based on respondents' profession was examined. Methods: A cross-sectional study was conducted by administering the SCOPE-Primary Care questionnaire in two home care service organizations. Results: In total, 1875 valid questionnaires were returned from 2930 employees, representing a response rate of 64%. The highest mean patient safety culture score was found for "organizational learning" (mean [SD] = 3.81 [0.53]), followed by "support and fellowship" (mean [SD] = 3.76 [0.61]), "open communication and learning from error" (mean [SD] = 3.73 [0.64]), and "patient safety management" (mean [SD] = 3.71 [0.60]). The lowest mean scores were found for "handover and teamwork" (mean [SD] = 3.28 [0.58]) and "adequate procedures and working conditions" (mean [SD] = 3.30 [0.56]). Moreover, managers/supervisors scored significantly higher on the dimensions "open communication and learning from error," "adequate procedures and working conditions," "patient safety management," "support and fellowship," and "organizational learning" than clinical and nonclinical staff. Conclusions: In conclusion, organizational learning is perceived as most positive. However, large gaps remain in the continuity of care as "handover and teamwork" is perceived as the most negative safety culture dimension. With knowledge of the current patient safety culture, organizations can redesign processes or implement improvement strategies to avoid patient safety incidents and patient harm in the future.
Notes: Desmedt, M (corresponding author), Hasselt Univ, Fac Med & Life Sci, Agoralaan Bldg D, B-3590 Diepenbeek, Belgium.
melissa.desmedt@uhasselt.be
Keywords: primary healthcare; patient safety; safety management; perception;;patient safety culture
Document URI: http://hdl.handle.net/1942/36284
ISSN: 1549-8417
e-ISSN: 1549-8425
ISI #: WOS:000723781400076
Category: A1
Type: Journal Contribution
Validations: ecoom 2022
Appears in Collections:Research publications

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