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http://hdl.handle.net/1942/37419
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DC Field | Value | Language |
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dc.contributor.author | van de Sanden, Stephanie | - |
dc.contributor.author | WILLEMS, Kim | - |
dc.contributor.author | BRENGMAN, Malaika | - |
dc.date.accessioned | 2022-06-02T11:08:24Z | - |
dc.date.available | 2022-06-02T11:08:24Z | - |
dc.date.issued | 2022 | - |
dc.date.submitted | 2022-05-13T16:36:50Z | - |
dc.identifier.citation | Journal of Retailing and Consumer Services, 66 (Art N° 102918) | - |
dc.identifier.uri | http://hdl.handle.net/1942/37419 | - |
dc.description.abstract | This study explores the effect of customers motive attributions that is, the motives customers ascribe to a retailer for introducing interactive kiosks into the store, on their expectations of the technology and usage intentions. We study two types of motive attribution: (1) to self-serve the retailer's own economic goals or (2) to better serve customers' needs. Data were collected at a do-it-yourself retailer that recently installed interactive kiosks. Empirical results demonstrate that customer-serving motive attributions improve intention to use, both via expected performance and via expected enjoyment. Our findings also demonstrate that customers expect the interactive kiosk to be less enjoyable when attributing self-serving retailer motives. Managerial implications are discussed along with direction for future research. | - |
dc.description.sponsorship | This work was supported by VLAIO (Vlaams Agentschap Innoveren & Ondernemen – Flanders Innovation & Entrepreneurship) under Baekeland Grant Number 150726 (‘In search of a sustainable competitive advantage: Digitally instrumenting bricks-and-mortar retailing in Flanders), which is co-funded by Digitopia N.V. (Wijnegem, Belgium). The authors would like to thank all consumers who participated in survey, as well as the DIY retailer who was willing to allow us to collect data in situ. We would moreover like to thank master thesis students Lien Vanhooren and Laura Vanneste for their help in the data collection. | - |
dc.language.iso | en | - |
dc.publisher | ELSEVIER SCI LTD | - |
dc.rights | 2022 Elsevier Ltd. All rights reserved. | - |
dc.subject.other | Interactive kiosk | - |
dc.subject.other | Customer motive attributions | - |
dc.subject.other | Technology acceptance | - |
dc.subject.other | In-store retail | - |
dc.title | How customers motive attributions impact intentions to use an interactive kiosk in-store | - |
dc.type | Journal Contribution | - |
dc.identifier.volume | 66 | - |
local.bibliographicCitation.jcat | A1 | - |
dc.description.notes | van de Sanden, S (corresponding author), Vrije Univ Brussel, Fac Econ & Social Sci, Pleinlaan 2, B-1050 Brussels, Belgium.; van de Sanden, S (corresponding author), Solvay Business Sch, Dept Business Cluster Mkt & Consumer Behav, Pleinlaan 2, B-1050 Brussels, Belgium. | - |
dc.description.notes | stephanie.van.de.sanden@vub.be; kim.willems@vub.be; | - |
dc.description.notes | malaika.brengman@vub.be | - |
local.publisher.place | THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND | - |
local.type.refereed | Refereed | - |
local.type.specified | Article | - |
local.bibliographicCitation.artnr | 102918 | - |
dc.identifier.doi | 10.1016/j.jretconser.2022.102918 | - |
dc.identifier.isi | WOS:000787888600012 | - |
local.provider.type | wosris | - |
local.description.affiliation | [van de Sanden, Stephanie; Brengman, Malaika] Vrije Univ Brussel, Fac Econ & Social Sci, Pleinlaan 2, B-1050 Brussels, Belgium. | - |
local.description.affiliation | [van de Sanden, Stephanie; Willems, Kim; Brengman, Malaika] Solvay Business Sch, Dept Business Cluster Mkt & Consumer Behav, Pleinlaan 2, B-1050 Brussels, Belgium. | - |
local.description.affiliation | [Willems, Kim] Vrije Univ Brussel, Pleinlaan 2, B-1050 Brussels, Belgium. | - |
local.description.affiliation | [Willems, Kim] Hasselt Univ, Fac Econ & Social Sci, Pleinlaan 2, B-1050 Brussels, Belgium. | - |
local.uhasselt.international | no | - |
item.fulltext | With Fulltext | - |
item.contributor | van de Sanden, Stephanie | - |
item.contributor | WILLEMS, Kim | - |
item.contributor | BRENGMAN, Malaika | - |
item.accessRights | Restricted Access | - |
item.validation | ecoom 2023 | - |
item.fullcitation | van de Sanden, Stephanie; WILLEMS, Kim & BRENGMAN, Malaika (2022) How customers motive attributions impact intentions to use an interactive kiosk in-store. In: Journal of Retailing and Consumer Services, 66 (Art N° 102918). | - |
crisitem.journal.issn | 0969-6989 | - |
crisitem.journal.eissn | 1873-1384 | - |
Appears in Collections: | Research publications |
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How customers motive attributions impact intentions to use an interactive kiosk in-store.pdf Restricted Access | Published version | 668.22 kB | Adobe PDF | View/Open Request a copy |
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