Passenger Safety in Ride-Sharing Services

Abstract

With the rise of ride-sharing services available in the world, it has ease users to commute with app based services and cashless transactions. The introduction of ride-sharing companies in the start gave the users the liberty to use one application and account to be used universally. However, with the rise of such services, one question that does ring a bell is the passenger safety, especially in countries with loose law controls. This paper focuses on the aspect of passenger safety in ride-sharing services. There have been reports of harassment, assault and robbing passengers on these rides. However, no strict measures could be taken because of the company not having full control over the driver, vehicle and ride. Poor feedback system has also added fuel to the fire. As much as they are filling the gap of better services across the world, there is a dire need of having possible security measures to make sure that rider safety is ensured from the start of the journey till he/she reaches the destination. Different suggestions that have been given include the introduction of mandatory dash cams in the rides through which the rider can put a live transmission of his/her ride on social media or YouTube, in order to have more eyes. Moreover, an introduction of watchdog network, which can volunteer to monitor rides, can also keep an eye on the transmission and can contact lawmakers in case of emergency. A distress alarm on the app can be made available, which can report discomfort of the rider or suspicious behaviour of the driver. Other measures like keeping indoor lights on during after-dark hours, display of ride sharing company's sticker on front and rear of the car and introduction of passenger insurance add-on in the ride type can also enhance security of the rider. (C) 2018 The Authors. Published by Elsevier B.V.