Leadership Impact on Employee Well-being: The Order Picker’s Voice

Abstract

Although automation and digitalisation are ascending in warehouses, humans still play a crucial role in getting the job done. This study focuses on the underexposed angle of psychosocial aspects of human factors, with order pickers' well-being considered one of them. This study uses semi-structured interviews to understand how leadership affects warehouse employees' well-being. We see that most components of transformational and empowering leadership, the most potent predictors of employee well-being, are reflected in the data. However, we identify some additional essential leadership components not mentioned in the literature, like feeling respected and being treated equally compared to colleagues.