Road freight driver stress and coping strategies from the viewpoint of the driver: improving stress management at the workplace

Abstract

Purpose Occupational road freight drivers in Europe are crucial to the logistics chain. They deal with difficulties such as deadlines, demanding clients and traffic, which can lead to stress. Due to the driver shortages in Europe, it is crucial to gain more insight into the issues occupational drivers experience to improve their working conditions.

Design/methodology/approach This study gathers data on stressors and strategies to counter stress through two online focus group discussions. In total, eleven drivers participated. The data were analyzed through a semantic inductive approach of thematic analysis and integrated into the JDC model.

Findings The themes that emerged from the analysis were stressors related to company operations, job tasks, clients, and non-work-related stressors. Coping strategies include self-performed strategies, including music or social contact, and solutions such as an improved attitude towards freight drivers, optimized communication between drivers and other parties, better equipment and facilities, and legislation.

Practical implications Recommendations for organizations include (1) a stress management platform, (2) increased peer support, (3) driver appreciation campaigns (including tangible support), (4) improved communication between drivers and other employees and (5) providing proper equipment and information about proper facilities.

Originality/value The results provide deeper insights into driver stressors and strategies against stress. Based on these results, recommendations were made to improve freight driver well-being.