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http://hdl.handle.net/1942/4776
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DC Field | Value | Language |
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dc.contributor.author | JARONSKI, Waldemar | - |
dc.contributor.author | BLOEMER, Johanna | - |
dc.contributor.author | VANHOOF, Koen | - |
dc.contributor.author | WETS, Geert | - |
dc.date.accessioned | 2007-12-20T15:52:35Z | - |
dc.date.available | 2007-12-20T15:52:35Z | - |
dc.date.issued | 2004 | - |
dc.identifier.citation | Tan, K. C. & Lim, Meng Hiot & Yao, Xin & Wang, Lipo (Ed.) Recent advances in simulated evolution and learning. p. 486-505. | - |
dc.identifier.isbn | 9812389520 | - |
dc.identifier.uri | http://hdl.handle.net/1942/4776 | - |
dc.description.abstract | This chapter presents an application of Bayesian network technology in an empirical customer satisfaction study. The findings of the study should provide insight to the importance of product/service dimensions in terms of the strength of their influence on overall (dis)satisfaction. To this end we apply a sensitivity analysis of the model's probabilistic parameters, which enables us to classify the dimensions with respect to their (non) linear and synergy effects on low and high overall satisfaction judgments. Selected results from a real-world case study are shown to demonstrate the usefulness of the approach. | - |
dc.language.iso | en | - |
dc.publisher | Singapore World Scientific | - |
dc.relation.ispartofseries | Advances in Natural Computation | - |
dc.title | Applying Bayesian networks in practical customer satisfaction studies | - |
dc.type | Proceedings Paper | - |
local.bibliographicCitation.authors | Tan, K. C. | - |
local.bibliographicCitation.authors | Lim, Meng Hiot | - |
local.bibliographicCitation.authors | Yao, Xin | - |
local.bibliographicCitation.authors | Wang, Lipo | - |
local.bibliographicCitation.conferencename | 4th Asia-Pacific Conference on Simulated Evolution and Learning (SEAL 2002) | - |
dc.bibliographicCitation.conferencenr | 4 | - |
local.bibliographicCitation.conferenceplace | Singapore, SINGAPORE, NOV 18-22, 2002 | - |
dc.identifier.epage | 505 | - |
dc.identifier.spage | 486 | - |
local.bibliographicCitation.jcat | C1 | - |
local.type.refereed | Refereed | - |
local.type.specified | Proceedings Paper | - |
local.relation.ispartofseriesnr | 2 | - |
dc.bibliographicCitation.oldjcat | C1 | - |
dc.identifier.isi | 000231262700026 | - |
dc.identifier.url | http://books.google.be/books?id=Vn4bdMbo488C | - |
dc.identifier.url | http://www.worldscibooks.com/compsci/5618.html | - |
local.bibliographicCitation.btitle | Recent advances in simulated evolution and learning | - |
item.contributor | JARONSKI, Waldemar | - |
item.contributor | BLOEMER, Johanna | - |
item.contributor | VANHOOF, Koen | - |
item.contributor | WETS, Geert | - |
item.fullcitation | JARONSKI, Waldemar; BLOEMER, Johanna; VANHOOF, Koen & WETS, Geert (2004) Applying Bayesian networks in practical customer satisfaction studies. In: Tan, K. C. & Lim, Meng Hiot & Yao, Xin & Wang, Lipo (Ed.) Recent advances in simulated evolution and learning. p. 486-505.. | - |
item.accessRights | Closed Access | - |
item.fulltext | No Fulltext | - |
item.validation | ecoom 2006 | - |
Appears in Collections: | Research publications |
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