Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/47951
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dc.contributor.authorAleksovska, Marija-
dc.contributor.authorSalomonsen, Heidi Houlberg-
dc.contributor.authorSchillemans, Thomas-
dc.contributor.authorBOON, Jan-
dc.date.accessioned2026-01-05T10:05:59Z-
dc.date.available2026-01-05T10:05:59Z-
dc.date.issued2025-
dc.date.submitted2025-12-23T15:17:44Z-
dc.identifier.citationPublic management review,-
dc.identifier.urihttp://hdl.handle.net/1942/47951-
dc.description.abstractThis paper examines how communication strategies shape citizen trust in regulatory a; gencies following different types of regulatory failure. Using a survey experiment on a representative sample of 1568 Danish citizens, it tests the effects of five communicative strategies. The results indicate that the effectiveness of communicative responses in promoting citizen trust is highly context-sensitive. Overall, the results support earlier studies indicating that 'silence' is less effective than active communication. In addition, admitting responsibility does not appear crucial for fostering citizen trust, while active strategies involving a justification or a plan for remedial action seem to be the most effective.-
dc.description.sponsorshipThe reported research has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No [870722] (TiGRE).-
dc.language.isoen-
dc.publisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD-
dc.subject.otherCitizen trust-
dc.subject.otherregulatory agencies-
dc.subject.otherregulatory failure-
dc.subject.othercommunication strategies-
dc.subject.othersurvey experiment-
dc.titleDamage control: an experimental study on the impact of regulatory communication strategies on citizen trust after regulatory failure-
dc.typeJournal Contribution-
local.format.pages27-
local.bibliographicCitation.jcatA1-
dc.description.notesAleksovska, M (corresponding author), Univ Utrecht, Sch Governance, Utrecht, Netherlands.-
dc.description.notesm.aleksovska@uu.nl-
local.publisher.place2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND-
local.type.refereedRefereed-
local.type.specifiedArticle-
local.bibliographicCitation.statusEarly view-
local.type.programmeH2020-
local.relation.h2020870722-
dc.identifier.doi10.1080/14719037.2025.2598821-
dc.identifier.isi001631887900001-
local.provider.typewosris-
local.description.affiliation[Aleksovska, Marija; Schillemans, Thomas] Univ Utrecht, Sch Governance, Utrecht, Netherlands.-
local.description.affiliation[Salomonsen, Heidi Houlberg] Aarhus Univ, Sch Governance, Aarhus, Denmark.-
local.description.affiliation[Boon, Jan] Hasselt Univ, Sch Governance, Hasselt, Belgium.-
local.uhasselt.internationalyes-
item.contributorAleksovska, Marija-
item.contributorSalomonsen, Heidi Houlberg-
item.contributorSchillemans, Thomas-
item.contributorBOON, Jan-
item.fulltextWith Fulltext-
item.fullcitationAleksovska, Marija; Salomonsen, Heidi Houlberg; Schillemans, Thomas & BOON, Jan (2025) Damage control: an experimental study on the impact of regulatory communication strategies on citizen trust after regulatory failure. In: Public management review,.-
item.accessRightsEmbargoed Access-
item.embargoEndDate2026-12-07-
crisitem.journal.issn1471-9037-
crisitem.journal.eissn1471-9045-
Appears in Collections:Research publications
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