Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/49395
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dc.contributor.authorSIEGHART, Sabina-
dc.contributor.authorRohles, Björn-
dc.contributor.authorCorti, Kim-
dc.contributor.authorNGUYEN, Trang-
dc.contributor.authorBESSEMANS, Ann-
dc.date.accessioned2026-06-23T13:01:37Z-
dc.date.available2026-06-23T13:01:37Z-
dc.date.issued2026-
dc.date.submitted2026-06-08T09:31:54Z-
dc.identifier.citationProceedings of the 2026 CHI Conference on Human Factors in Computing Systems, Association for Computing Machinery, (Art N° 1244)-
dc.identifier.isbn9798400722783-
dc.identifier.urihttp://hdl.handle.net/1942/49395-
dc.description.abstractAccessibility of digital services needs to be improved, in particular for users with cognitive and learning disabilities. Our focus is on digital design patterns that have the potential to increase comprehension for users with low cognitive and reading skills by combining short and simple text with effective design. We conducted a case study with 43 easy-to-read (ETR) users and 12 university students in a control group in which users select a theater play, find a date, and order tickets. In a participatory design process with four co-researchers and a User Experience (UX) expert, we created test material with high ecological validity. Subsequent testing collected quantitative and qualitative data to provide a clear picture of the context of use, the differences in success of the three variants, and the challenges of a multi-step ordering process. Our contributions are an enhanced participatory design process involving UX experts, insights into ETR users' context of use, and proposals for cogni-tively accessible design patterns for ticket selection, appointments, and an exemplary simplified ordering process that can be applied to similar digital services. * First author This work is licensed under a Creative Commons Attribution 4.0 International License. CHI '26,-
dc.description.sponsorshipThe authors would like to express their sincere gratitude to the co-researchers and their social workers, Kilian Ihler and Vanessa Lubini. Thanks are also extended to Reinhold Steurer (Augustinum Bildungswerk, Oberschleißheim), Martin Jautz (Lebenshilfe Werkstatt, München), Julia Olejarz, Ulrike Stöger (Mathilde-Eller-Schule, München), and Jens Fülle (Offene Behindertenarbeit München) for their excellent organization of the test groups, as well as Tobias Lugmeier, Matthias Edler-Golla, and Tina Weisser (University of Applied Sciences, München) for the organization of the control group. We would also like to thank Christoph Draxler (Institute for Phonetics and Speech Processing, LMU München) for his support in transcribing the audio material. A special thank you goes to the student assistants, Sissi Zhou and Jona Weimar, for technical support of the test sessions. Thanks also go to Maja Polk (Kammerspiele München) for allowing us to use the text, images, and corporate identity of the theater as a basis for our redesign. Our deepest appreciation and respect goesto our co-researchers and test participants, whose generosity in sharing their life experiences and joyful resilience in overcoming barriers have once again been truly enlightening. We are deeply grateful for what they have taught us. Sabina Sieghart’s PhD is supported by the Research Foundation Flanders (FWO), grant number 11B0122N.-
dc.language.isoen-
dc.publisherAssociation for Computing Machinery-
dc.rightsThis work is licensed under a Creative Commons Attribution 4.0 International License. CHI ’26, Barcelona, Spain 2026 Copyright held by the owner/author(s).-
dc.subject.otherEasy-to-Read (ETR)-
dc.subject.othercognitive accessibility-
dc.subject.otherdigital design patterns-
dc.subject.otherinteraction design-
dc.subject.otherusability-
dc.subject.otheraccessibility-
dc.subject.otherinclusion-
dc.titleHow to design cognitively accessible digital design patterns for booking tickets: A participative study with Easy-to-Read users.-
dc.typeProceedings Paper-
local.bibliographicCitation.conferencedate2024, April 13-17-
local.bibliographicCitation.conferencename2026 CHI Conference on Human Factors in Computing Systems-
local.bibliographicCitation.conferenceplaceBarcelona-
local.format.pages22-
local.bibliographicCitation.jcatC1-
local.publisher.placeNew York-
local.type.refereedRefereed-
local.type.specifiedProceedings Paper-
local.bibliographicCitation.artnr1244-
dc.identifier.doi10.1145/3772318.3790838-
local.provider.typePdf-
local.bibliographicCitation.btitleProceedings of the 2026 CHI Conference on Human Factors in Computing Systems-
local.uhasselt.internationalyes-
item.fulltextWith Fulltext-
item.contributorSIEGHART, Sabina-
item.contributorRohles, Björn-
item.contributorCorti, Kim-
item.contributorNGUYEN, Trang-
item.contributorBESSEMANS, Ann-
item.accessRightsOpen Access-
item.fullcitationSIEGHART, Sabina; Rohles, Björn; Corti, Kim; NGUYEN, Trang & BESSEMANS, Ann (2026) How to design cognitively accessible digital design patterns for booking tickets: A participative study with Easy-to-Read users.. In: Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems, Association for Computing Machinery, (Art N° 1244).-
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