Presta coach performance management and a balanced scorecard system PRESTA

Abstract

A methodology has been developed, that guides the enterprise through the use of 5 basic steps, to guide the company in the implementation of performance management. An intake contact is the first step, followed by a scan of the company, concerning some aspects on global organizational level and some aspects on operational management level. Afterwards and being in line with the mission, the objectives and the strategies of the company, the CSF's (Critical Success Factors) are identified. The PI's (performance indicators) linked with them, are modeled using PI variables, are measured and compared with their determined norm values. Both, the measurements and the norm values are presented in a BSC (balanced scorecard) report. BSC is an essential instrument in performance management. Knowing the BSC measurements and the evolution of them, management can focus on critical processes and, and will induce organisational and process changes to create the opportunity of evolving to a successful and competitive company.