HOTTAT, Eline

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Full Name
HOTTAT, Eline
Email
eline.hottat@uhasselt.be
 
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Publications

Results 1-5 of 5 (Search time: 0.001 seconds).

Issue DateTitleContributor(s)TypeCat.
12023To automate or not to automate? A contingency approach to service automationHOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, SandraJournal ContributionA1
22022Toward a more balanced customer perspective on automated service interactionsHOTTAT, ElineTheses and DissertationsT1
32022Is More Social Presence Always Better? Exploring Boundaries to Consumer Acceptance of RobotsWILLEMS, Kim; HOTTAT, Eline; LEROI-WERELDS, Sara; DOUCE, LieveProceedings PaperC2
42019TOWARD A CONSUMER-BASED FRAMEWORK FOR BALANCING TOUCH AND TECH IN SERVICE INTERACTIONSHOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, SandraConference MaterialC2
52018Toward a Consumer-Based Framework of Frontline Service BehaviorsHOTTAT, Eline; LEROI-WERELDS, Sara; STREUKENS, SandraConference MaterialC2