User Knowledge Creation in Universal Design processes

Abstract

Besides the need for designers to build a strong body of user knowledge within the domain of Universal Design (UD), linking knowledge about user needs and design practice is fundamental for increasing its uptake. Designers often experience difficulties when transferring user needs into inclusive design solutions. The tacit nature of user needs considerably complicates this transfer. Therefore, this paper examines how designers may create and apply knowledge on UD. Concepts from Knowledge Management are used to shed new light on designers’ knowledge creation process about user needs. By relating UD processes to Nonaka’s SECI model, an analytical framework is proposed in which four modes of developing knowledge enable us to analyse the continuous dialogue between tacit and explicit knowledge from user to designer. As such, this paper explores to which extent the SECI model offers interesting insights into designers’ knowledge creation process on user needs.