Social Mining as a Knowledge Management Solution

Abstract

We introduce knowledge management and identify common problems and challenges. We then introduce social mining, a technique from the field of process mining. We show that the techniques used in social mining could have added value for the knowledge management challenges. We also identify areas for improvement in social mining. The first of these concerns the joint activity metric. We argue that for this metric only correlation measures should be used and the distance measures should be re-evaluated. Next we propose the more detailed use of time information to add value to the existing metrics. Lastly we suggest a way of validating the connection in a social network. As a conclusion we find that social mining can be enhanced in these areas and then used as a tool to tackle knowledge management problems.