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http://hdl.handle.net/1942/26061
Title: | Unequal Consumers: Consumerist healthcare technologies and their creation of new inequalities | Authors: | VISSER, Laura Benschop, Yvonne W. M. Bleijenbergh, Inge L. VAN RIEL, Allard |
Issue Date: | 2018 | Publisher: | SPRINGER | Source: | Organization studies, 40 (7), p. 1025-1044 | Abstract: | This article examines how consumerist technology creates new inequalities among patients in healthcare. More specifically, we analyze a communication technology that presents a case of consumerization of patients. Using critical diversity literature, we aim to theorize how consumerism embedded in technology assumes a ‘universal individual’, creating a tension for healthcare professionals between acknowledging differences among patients while aiming for equal treatment of all patients. Based on our empirical analysis of so-called Personal Online Health Communities, we explore, at the microlevel, how healthcare professionals deal with this tension. We identify four different practices; lacking awareness of differences, downplaying differences, discomfort around acknowledging differences and actively accommodating differences. We theorize how they ultimately all create new inequalities. | Notes: | Visser, LM (reprint author), Monash Univ, Dept Management, 900 Dandenong Rd, Caulfield, Vic 3145, Australia. laura.visser@monash.edu | Keywords: | consumerism;healthcare;inequality;technology | Document URI: | http://hdl.handle.net/1942/26061 | ISSN: | 0170-8406 | e-ISSN: | 1741-3044 | DOI: | 10.1177/0170840618772599 | ISI #: | 000471683400004 | Rights: | The Author(s) 2018 | Category: | A1 | Type: | Journal Contribution |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
VisseretalUnequalConsumers-precopyedit.pdf | Peer-reviewed author version | 1.52 MB | Adobe PDF | View/Open |
Unequal Consumers_ Consumerist healthcare technologies and their creation of new inequalities.pdf Restricted Access | Published version | 118.67 kB | Adobe PDF | View/Open Request a copy |
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