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http://hdl.handle.net/1942/27680
Title: | A synthesized method for conducting a business process simulation study | Authors: | MARTIN, Niels DEPAIRE, Benoit CARIS, An |
Issue Date: | 2018 | Publisher: | IEEE | Source: | Rabe, M.; Juan, A.A.; Mustafee, N.; Skoogh, A.; Jain, S.; Johansson, B. (Ed.). 2018 Winter Simulation Conference (WSC), IEEE,p. 276-290 | Series/Report: | Winter Simulation Conference Proceedings | Abstract: | When a company wants to use business process simulation to support decision-making, a simulation study needs to be conducted. Using a clear stepwise method can avoid overlooking key activities during the simulation study and improves the study’s credibility towards decision-makers or project sponsors. In this tutorial, a method to perform a simulation study is proposed, which consists of nine steps and uses continuous assessment as a central feedback mechanism. It synthesizes existing methods proposed in literature and positions the actual construction of a simulation model in specialized software in a wider perspective. Given the method’s high-level nature, its operationalization is illustrated making use of a real-life simulation study at the emergency department of a hospital, showing that the relative weight of different steps in the method depends upon the project’s specificities. | Document URI: | http://hdl.handle.net/1942/27680 | ISBN: | 9781538665725 | DOI: | 10.1109/WSC.2018.8632298 | ISI #: | 000461414100024 | Category: | C1 | Type: | Proceedings Paper | Validations: | ecoom 2020 |
Appears in Collections: | Research publications |
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Martin, Depaire, Caris - A synthesized method for conducting a business process simulation study.pdf Restricted Access | Peer-reviewed author version | 333.02 kB | Adobe PDF | View/Open Request a copy |
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