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http://hdl.handle.net/1942/28115
Title: | The influence of business process representation on performance of different task types | Authors: | Ritchi, Hamzah JANS, Mieke Mendling, Jan Reijers, Hajo |
Issue Date: | 2020 | Publisher: | AMER ACCOUNTING ASSOC | Source: | Journal of information systems, 34 (1), p. 167-194 | Abstract: | The analysis of business processes is an integral part of risk assessment procedures and audit methodology. In both auditing research and process modeling research, there is an ongoing debate on which representation format might be best suited to support the analysis task. Most important in this context is the question whether business process models as visual representation might be superior to textual narratives. This paper investigates the affinity of different tasks with two process representational formats: textual narratives and visual diagrams (BPMN process models). Our findings demonstrate that the representation format has an impact on task performance and that the direction of this impact depends upon the affinity of the tasks type with the representation format. This implies that auditors are best provided with different process representations, depending on the task they are performing at that moment. These findings have important implications for research on auditing tasks, and more broadly also for software engineering and information systems research. | Keywords: | visual representation format;textual representation format;BPMN;process model;task type | Document URI: | http://hdl.handle.net/1942/28115 | ISSN: | 0888-7985 | e-ISSN: | 1558-7959 | DOI: | 10.2308/isys-52385 | ISI #: | WOS:000569095000010 | Rights: | 2019, Journal of Information Systems Copyright of Journal of Information Systems is the property of American Accounting Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. | Category: | A1 | Type: | Journal Contribution | Validations: | ecoom 2021 |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
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JIS-2018-Ritchi Jans Mendling Reijers-the influence of business process representation on performance of different task types.pdf | Peer-reviewed author version | 1.08 MB | Adobe PDF | View/Open |
Ritchi JIS 2020 Representation - Task.pdf Restricted Access | Published version | 551.53 kB | Adobe PDF | View/Open Request a copy |
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