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http://hdl.handle.net/1942/29823
Title: | Designing retail-Unravelling coping strategies through emphatic interviewing owner managers. | Authors: | MADSEN, Signe PETERMANS, Ann |
Issue Date: | 2020 | Publisher: | ELSEVIER SCI LTD | Source: | Journal of Retailing and Consumer Services, 55 (Art N° 101884) | Abstract: | This research aims at demonstrating how retail designers through empathic interviewing and listening to the story that retailers tell about their retail concept, can program the retail design task, identify inconsistencies not thought of using the “retail design thematic map” developed and give better advice to retailers. Using independent retail as case, the article sheds light on the empathic interview as method, strengthens retail design as a relevant discipline for retail strategy, and clarifies the role of emotion in the client – retailer relation regarding strategizing. | Keywords: | Retail design;Design process;Emphatic interview;Coping strategies;Strategy-as-Practice;Life-mode | Document URI: | http://hdl.handle.net/1942/29823 | Link to publication/dataset: | https://www.sciencedirect.com/science/article/pii/S0969698919300475 | ISSN: | 0969-6989 | e-ISSN: | 1873-1384 | DOI: | 10.1016/j.jretconser.2019.101884 | ISI #: | WOS:000541165700010 | Rights: | 2019 Elsevier Ltd. All rights reserved. | Category: | A1 | Type: | Journal Contribution | Validations: | ecoom 2021 |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Manuscript_designing retail.pdf | Peer-reviewed author version | 387.8 kB | Adobe PDF | View/Open |
Madsen & Petermans - JRCS 2020 published version FINAL.pdf Restricted Access | Published version | 989.49 kB | Adobe PDF | View/Open Request a copy |
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