Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/30471
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dc.contributor.authorDefraeye, M-
dc.contributor.authorVAN NIEUWENHUYSE, Inneke-
dc.date.accessioned2020-02-11T14:49:42Z-
dc.date.available2020-02-11T14:49:42Z-
dc.date.issued2013-
dc.date.submitted2020-02-05T18:24:03Z-
dc.identifier.citationDECISION SUPPORT SYSTEMS, 54 (4) , p. 1558 -1567-
dc.identifier.urihttp://hdl.handle.net/1942/30471-
dc.description.abstractIn many service systems, the arrival pattern is not constant throughout the day. This raises the question how staffing decisions should be adapted in view of controlling customer's waiting times. Assuming a single-stage queueing system with general abandonment and service times and time-varying demand for service, we suggest a method inspired by the simulation-based Iterative Staffing Algorithm (ISA) proposed by Feldman et al. (2008). The main advantage of our extension is that it enables to control the probability of experiencing an excessive waiting time, in particular in small systems. (c) 2012 Elsevier B.V. All rights reserved.-
dc.description.sponsorshipThis research was supported by the Research Foundation-Flanders(FWO) (grant no. G.0547.09)-
dc.language.isoen-
dc.publisherELSEVIER SCIENCE BV-
dc.rights2012 Elsevier B.V. All rights reserved-
dc.subject.otherStaffing-
dc.subject.otherPersonnel planning-
dc.subject.otherTime-varying arrival rate-
dc.subject.otherSimulation-
dc.subject.otherIterative Staffing Algorithm-
dc.titleControlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm-
dc.typeJournal Contribution-
dc.identifier.epage1567-
dc.identifier.issue4-
dc.identifier.spage1558-
dc.identifier.volume54-
local.bibliographicCitation.jcatA1-
local.publisher.placePO BOX 211, 1000 AE AMSTERDAM, NETHERLANDS-
local.type.refereedRefereed-
local.type.specifiedArticle-
dc.source.typeArticle-
dc.identifier.doi10.1016/j.dss.2012.05.058-
dc.identifier.isiWOS:000316977200007-
dc.identifier.eissn-
local.provider.typeWeb of Science-
local.uhasselt.uhpubno-
item.fulltextWith Fulltext-
item.fullcitationDefraeye, M & VAN NIEUWENHUYSE, Inneke (2013) Controlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm. In: DECISION SUPPORT SYSTEMS, 54 (4) , p. 1558 -1567.-
item.contributorDefraeye, M-
item.contributorVAN NIEUWENHUYSE, Inneke-
item.accessRightsRestricted Access-
crisitem.journal.issn0167-9236-
crisitem.journal.eissn1873-5797-
Appears in Collections:Research publications
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