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Title: | Controlling excessive waiting times in small service systems with time-varying demand: An extension of the ISA algorithm | Authors: | Defraeye, M VAN NIEUWENHUYSE, Inneke |
Issue Date: | 2013 | Publisher: | ELSEVIER SCIENCE BV | Source: | DECISION SUPPORT SYSTEMS, 54 (4) , p. 1558 -1567 | Abstract: | In many service systems, the arrival pattern is not constant throughout the day. This raises the question how staffing decisions should be adapted in view of controlling customer's waiting times. Assuming a single-stage queueing system with general abandonment and service times and time-varying demand for service, we suggest a method inspired by the simulation-based Iterative Staffing Algorithm (ISA) proposed by Feldman et al. (2008). The main advantage of our extension is that it enables to control the probability of experiencing an excessive waiting time, in particular in small systems. (c) 2012 Elsevier B.V. All rights reserved. | Keywords: | Staffing;Personnel planning;Time-varying arrival rate;Simulation;Iterative Staffing Algorithm | Document URI: | http://hdl.handle.net/1942/30471 | ISSN: | 0167-9236 | e-ISSN: | 1873-5797 | DOI: | 10.1016/j.dss.2012.05.058 | ISI #: | WOS:000316977200007 | Rights: | 2012 Elsevier B.V. All rights reserved | Category: | A1 | Type: | Journal Contribution |
Appears in Collections: | Research publications |
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Defraeye_2013.pdf Restricted Access | Published version | 2.16 MB | Adobe PDF | View/Open Request a copy |
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