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http://hdl.handle.net/1942/31240
Title: | Health literacy and its effects on well-being: how vulnerable healthcare service users integrate online resources | Authors: | Virlée, Justine VAN RIEL, Allard Hammedi, Wafa |
Issue Date: | 2020 | Publisher: | EMERALD GROUP PUBLISHING LTD | Source: | Journal of Services Marketing, 34(5), p. 697-715 | Abstract: | PurposeThis study aims to develop a better understanding of how online health community (OHC) members with different health literacy (HL) levels benefit from their participation, through the analysis and comparison of their resource integration (RI) processes. It investigates through a RI lens how the vulnerability of community members - captured as their level of HL - affects the benefits they derive from participation.Design/methodology/approachQuantitative and qualitative methods were used to investigate the effects of healthcare service users' vulnerability. Data were collected about their profiles and levels of HL. Furthermore, 15 in-depth interviews were conducted.FindingsThe study demonstrates how low levels of HL act as a barrier to the integration of available online health resources. Participation in OHCs appears less beneficial for vulnerable users. Three types of benefits were identified at the individual level, namely, psychological quality-of-life, physical quality-of-life and learning. Benefits identified at the community level were: content generation and participation in the development of the community.Originality/valueThis study has implications for the understanding of how service users' activities affect their own outcomes and how the vulnerability of users could be anticipated and considered in the design of the community. | Keywords: | Resource integration;Quality of life;Health literacy;Online health communities;Transformational service research | Document URI: | http://hdl.handle.net/1942/31240 | ISSN: | 0887-6045 | e-ISSN: | 0887-6045 | DOI: | 10.1108/JSM-02-2019-0057 | ISI #: | 000530858200001 | Rights: | Emerald Publishing Limited [ISSN 0887-6045] | Category: | A1 | Type: | Journal Contribution | Validations: | ecoom 2022 |
Appears in Collections: | Research publications |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Author Version Virlée et al JSM.pdf | Peer-reviewed author version | 1.03 MB | Adobe PDF | View/Open |
10-1108_JSM-02-2019-0057.pdf Restricted Access | Published version | 621.15 kB | Adobe PDF | View/Open Request a copy |
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