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http://hdl.handle.net/1942/32889
Title: | Sensory overload in a shopping environment: Not every sensory modality leads to too much stimulation | Authors: | DOUCE, Lieve ADAMS, Carmen |
Issue Date: | 2020 | Publisher: | ELSEVIER SCI LTD | Source: | Journal of Retailing and Consumer Services, 57 (Art N° 102154) | Abstract: | Retailers use atmospheric cues to trigger emotional reactions that enhance consumer behavior. However, introducing cues into a store environment may also trigger sensory overload, due to too much stimulation. This study aims to examine the effects of adding high arousal atmospheric cues in a store environment on affective reactions, approach behavior, and evaluations by making use of different methods (i.e., two lab experiments and one field experiment), by adding various types of atmospheric cues (i.e., cues processed in higher senses versus processed in lower senses), and by differentiating the order in which they are added. Results reveal that when a third high arousal cue is added sensory overload (i.e., rise in perceived arousal and decrease in perceived pleasantness) occurs under the condition that this third cue is processed by a higher sense (i.e. visual or auditory sense). Furthermore, a decrease in approach behavior and evaluations is also observed when these conditions are met. Mediation analyses indicate that this effect on evaluations is mediated by pleasure and approach behavior. The research presented extends previous findings by investigating possible predictors (i.e., number of cues as well as type of cues) of the momentum where sensory overload may take place. | Notes: | Douce, L (corresponding author), Hasselt Univ, Fac Business Econ, Dept Mkt & Strategy, Campus Diepenbeek,Agoralaan Bldg D, BE-3590 Diepenbeek, Belgium. lieve.douce@uhasselt.be |
Other: | Douce, L (corresponding author), Hasselt Univ, Fac Business Econ, Dept Mkt & Strategy, Campus Diepenbeek,Agoralaan Bldg D, BE-3590 Diepenbeek, Belgium. lieve.douce@uhasselt.be | Keywords: | Multisensory atmospheric congruence;Sensory marketing;Arousal;Sensory overload | Document URI: | http://hdl.handle.net/1942/32889 | ISSN: | 0969-6989 | e-ISSN: | 1873-1384 | DOI: | 10.1016/j.jretconser.2020.102154 | ISI #: | WOS:000572986500002 | Category: | A1 | Type: | Journal Contribution | Validations: | ecoom 2021 |
Appears in Collections: | Research publications |
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1-s2.0-S0969698919314420-main.pdf Restricted Access | Published version | 2.65 MB | Adobe PDF | View/Open Request a copy |
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