Impact of Process Mining Tools on Process Analysis

Abstract

Within the field of process mining, there is an emerging topic of research regarding the feedback effects of process mining tools on behavior of process analysts. Due to its more recent emergence, not much research has been done on the topic. To address this gap, my PhD project will focus answering the question how does process automation impact the work of knowledge workers. The setting of auditing is selected for a case study that will examine the short and long term effects of process automation. My PhD research aims to discover both the positive and negative effects stemming from the implementation of process automation within the audit setting. Insights into this topic allow for better organizational decision-making regarding the implementation of process automation tools. Furthermore, it can serve as a basis for further theory building in a developing area of process mining research.