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http://hdl.handle.net/1942/5189| Title: | On knowledge, manifest expectations and perceived service quality | Authors: | BLOEMER, Johanna | Issue Date: | 1995 | Publisher: | Paris 1995 | Source: | Proceedings EMAC-Conference. p. 119-130. | Document URI: | http://hdl.handle.net/1942/5189 | Type: | Proceedings Paper |
| Appears in Collections: | Research publications |
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