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http://hdl.handle.net/1942/5564| Title: | Evaluating health care service quality: the moderating role of knowledge | Authors: | de Ruyter, K. BLOEMER, Johanna |
Issue Date: | 1997 | Source: | Journal of consumer satisfaction, dissatisfaction and complaining behavior. p. 43-50 | Document URI: | http://hdl.handle.net/1942/5564 | Type: | Journal Contribution |
| Appears in Collections: | Research publications |
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