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http://hdl.handle.net/1942/6095| Title: | Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales service | Authors: | BLOEMER, Johanna Pauwels, K. |
Issue Date: | 1998 | Source: | Journal of consumer satisfaction, dissatisfaction and complaining behavior, 11, p.78 - 90 | Document URI: | http://hdl.handle.net/1942/6095 | Type: | Journal Contribution |
| Appears in Collections: | Research publications |
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