Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales service

Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/6095

Title:	Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales service
Authors:	BLOEMER, Johanna Pauwels, K.
Issue Date:	1998
Source:	Journal of consumer satisfaction, dissatisfaction and complaining behavior, 11, p.78 - 90
Document URI:	http://hdl.handle.net/1942/6095
Type:	Journal Contribution
Appears in Collections:	Research publications

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