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http://hdl.handle.net/1942/6638| Title: | On the relationship between perceived service quality and behavioral intentions: a corss-sectional perspective | Authors: | de Ruyter, K. Wetzels, M. BLOEMER, Johanna |
Issue Date: | 1996 | Publisher: | Budapest 1996 | Source: | EMAC-Conference: proceedings. p. 273-312, 1255-1270. | Document URI: | http://hdl.handle.net/1942/6638 | Type: | Proceedings Paper |
| Appears in Collections: | Research publications |
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