Customer loyalty in extended service settings: the interaction between satisfaction, value attainment and positive mood

Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/7060

Title:	Customer loyalty in extended service settings: the interaction between satisfaction, value attainment and positive mood
Authors:	de Ruyter, J.C. BLOEMER, Johanna
Issue Date:	1999
Publisher:	MCB UNIV PRESS
Source:	Journal of services industry management, 10(3). p. 320-336
Document URI:	http://hdl.handle.net/1942/7060
ISI #:	000083124700005
Type:	Journal Contribution
Appears in Collections:	Research publications

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