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http://hdl.handle.net/1942/7060
Title: | Customer loyalty in extended service settings: the interaction between satisfaction, value attainment and positive mood | Authors: | de Ruyter, J.C. BLOEMER, Johanna |
Issue Date: | 1999 | Publisher: | MCB UNIV PRESS | Source: | Journal of services industry management, 10(3). p. 320-336 | Document URI: | http://hdl.handle.net/1942/7060 | ISI #: | 000083124700005 | Type: | Journal Contribution |
Appears in Collections: | Research publications |
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