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Title: Quality of Service and Quality of Experience Correlations in a Location-Based Mobile Multiplayer Role-Playing Game
Authors: Wijnants, Maarten 
Vanmontfort, Wouter 
Dierckx, Jeroen 
Quax, Peter 
Lamotte, Wim 
De Moor, Katrien
Vanattenhoven, Jeroen
Issue Date: 2011
Source: Proceedings of the 10th International Conference on Entertainment Computing (ICEC 2011), p. 101-112.
Abstract: The well-established Quality of Service and the relatively recently emerged Quality of Experience research topics are unquestionably linked, yet to date little effort has been invested in the study of their precise correlation and mutual reciprocity. This paper examines the impact of three representative QoSrelated parameters on user QoE in the particular context of location-based multiplayer games played on mobile devices. The choice for this research context is motivated by the rapidly expanding popularity of this application domain. Analysis of the quantitative and qualitative results from an empirical study involving 32 participants confirms that modifications in the performance of the investigated technical parameters does indeed hold implications for the quality of the users’ experiences; at the same time, the results clarify the magnitude of these implications. Our findings are valuable as they provide practical insight in the QoS/QoE relationship and can hence aid software developers in delivering high-quality usage experiences to their customers.
Keywords: QoS; QoE; quantitative and qualitative user study; location-based mobile gaming; multiplayer; user experience
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ISBN: 978-3-642-24499-5
ISI #: 000306728900011
Category: C1
Type: Proceedings Paper
Validations: ecoom 2013
Appears in Collections:Research publications

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