Capturing resource behaviour from event logs

Abstract

Process mining mainly focuses on the retrieval of process models from event logs. As these discovery algorithms make assumptions, performance analyses based on these models can present a biased view. In literature, algorithm-agnostic process metrics have been introduced. Given the critical importance of resources in the light of continuous process improvement, this paper extends the process metrics framework towards the resource perspective. New metrics are added and existing metrics are adapted. Using the extended framework, organisations can retrieve useful insights in resource behaviour.