Towards Multi-Faceted Visual Process Analytics

Abstract

Both the fields of Process Mining (PM) and Visual Analytics (VA) aim to make complex phenomena understandable. In PM, the goal is to gain insights into the execution of complex processes by analyzing the event data that is captured in event logs. This data is inherently multi-faceted, meaning that it covers various data facets, including spatial and temporal dependencies, relations between data entities (such as cases/events), and multivariate data attributes per entity. However, the multi-faceted nature of the data has not received much attention in PM. Conversely, VA research has investigated interactive visual methods for making multi-faceted data understandable for about two decades. In this study, we bring together PM and VA with the goal of advancing towards Visual Process Analytics (VPA) of multi-faceted processes. To this end, we present a systematic view of relevant (VA) data facets in the context of PM and assess to what extent existing PM visualizations address the data facets' characteristics, making use of VA guidelines. In addition to visualizations, we look at how PM can benefit from analytical abstraction and interaction techniques known in the VA realm. Based on this, we discuss open challenges and opportunities for future research towards multi-faceted VPA.